RMA
Our goal is to keep you satisfied at any time. In case that you have a complaint about a product, or you have received an incomplete order, or have placed a wrong order, we are happy to take care of these issues.
In order to simplify the repair or replacement request and any complaint concerns, please use our RMA form.
Technical (Sales) Support
At MICROTRONICA, competent experts are available for manufacture-independent counselling at the highest technical level. Besides expert support through our internal sales team, our field representatives will also gladly visit you in person.
Regardless of whether it concerns servers, desktop machines or notebook components, our experienced product specialists adapt to your individual and specific needs.
Distribution Logistics Center
MICROTRONICA disposes over the largest and most modern component warehouse in Europe. From the Distributions Logistics Center (D.L.C.) in Venlo, MICROTRONICA supplies 3.500 customers in the Netherlands, Belgium, Austria, Switzerland and Germany.
As a company that is active throughout Europe, it is self-understood that we offer every customer a quick and absolutely reliable service. It makes absolutely no difference in this regard, whether the components are to the delivered to Belgium or in Germany, in the Netherlands or to Switzerland. Our premise is: What you order today can be processed by you tomorrow.
The short distance to international airports, favourable connections to major motorways and an excellent logistics infrastructure, make Venlo an absolutely optimal site for a modern European logistics network, and therefore the optimal location for MICROTRONICA.
Value Added Distributor
What can you expect from a high-performance distributor?
More flexibility and an increase in your operational performance capacities!
A reduction of product development and procurements times, as well as a reduction of the number of suppliers and savings in your warehousing segment, are important factors in maintaining your productivity and competitiveness. When applied to the added-value chain of a manufacturing company this means that all activities, which do not belong to the core business, are transferred to a strategic partner.
Innovation and need-oriented logistics is our motto, because you can expect more than just "sales from stock" from your partner in electronic component distribution.
MICROTRONICA disposes over finely tuned logistics facilities, with a central warehouse that has been certified in conformity with DIN EN ISO 9002. This not only provides 24-hour delivery service; a simple RMA procedure is also available for returning goods.
In the mobile computing and server segment, MICROTRONICA puts a comprehensive product range at the disposal of your customers. With us you get everything from one source, from cases and barebones, over boards, network cards and CPUs, all the way to storage devices.
But MICROTRONICA does more for its customers than just minimising procurements times and putting an extensive product range and warehouse and their disposal. From your very first contact with MICROTRONICA, you will be supported by competent product specialists, all of them members of our telephonic customer service department. If your questions and requirements should on occasion require more than just professional telephone support, then our technical field service is at your disposal, for helping to solve questions and problems directly on-site.
Furthermore, in co-operation with franchise partners, we offer you specialist seminars on such topics as "Build Your Own Server" (BYOS) and "Build Your Own Notebook" (BYON). At these events, participants have the opportunity of gaining the necessary know-how, for constructing their own notebook or server equipment, or for deepening existing technical know-how, all under the guidance of our product specialists.
The goal of these seminars is to transmit to the participants both the practical and the theoretical skills, which are necessary for assembling customised notebooks and servers for their own customers in a variety of performance and price classes, for selling these under their own name and, therewith, for developing new sources of income.
